Santa Margarita Water District

Whether it is through the use of E.BILL to pay your monthly bill quickly online or using our new Live Help chat feature to get you the answers you need, Santa Margarita Water District strives to put the “service” in Customer Service.

Start or Stop Service - Residential

A request to start or stop water service may be processed quickly over the phone or by submitting an online request. Begin by selecting the appropriate form below.

Start Water Service Stop Water Service

Contact Customer Service

Our Customer Service representatives are thoroughly trained and skilled in answering all kinds of questions related to your water service. Representatives are available to assist you!

Business Hours:

8:00am – 5:00pm

Phone number:
(949) 459-6420

Email:
custservice@smwd.com

Live Chat
Open Live Chat

Non-Residential Customer Application

Request for water and sewer services

Business hours: 8:00am-5:00pm
Contact: Eddie Boulton
Phone: (949) 459-6579
E-mail: eddieb@smwd.com
It may take up to 48 hours to receive a response.

To report a water or sewer emergency outside of regular business hours, please call Customer Service at 949-459-6420 and follow the instructions for emergencies. The appropriate staff member will be notified immediately.

Other helpful Customer Service forms include:

• Construction Meter Request
• Request for water and sewer services: Non-Residential Customers