Contact Us

General Inquiries

For questions about your account, upcoming events or general information please contact SMWD’s Customer Relations Department, Monday - Friday from 8 a.m. to 5 p.m. 

Email: customercare@smwd.com

Phone: (949) 459-6420

Live Chat

Media Inquiries

Santa Margarita Water District works with local reporters and media organizations to provide timely and accurate information regarding District news and industry happenings. From local supply reliability projects to water use efficiency and community education programs, the District is a valuable source of news and information.

For media inquiries, please contact Nicole Stanfield, Public Information Manager, at (949) 459-6548.

Public Records Request

It is the policy of the Santa Margarita Water District to ensure that access to information concerning the conduct of the District’s business remains a fundamental and necessary right of every person in the District. It is the policy of the District that governmental records will be disclosed to the public upon request, unless the law provides an exemption from disclosure.

Note: Utility Plan Requests should not be submitted as PRA Requests. Click here for additional information.

Email requests to Key Staff and Board.

Or mail to:

Santa Margarita Water District
Attn: Secretary to the Board
26111 Antonio Pkwy
Rancho Santa Margarita, CA 92688

If the records you request are copied, a fee may be assessed.

File a Claim

Santa Margarita Water District’s main focus is providing safe drinking water, managing innovating recycled water projects, and ensuring the reliable collection of wastewater for over 200,000 residents in our service area. We understand that unforeseen incidents may occasionally lead to damages. If you've experienced any issues, please click here to find out more about filing a claim.

Holiday Schedule


President's Day
February 19, 2024


Memorial Day
May 27, 2024


Independence Day Observed
July 4, 2024


Day After Independence Day Observed
July 5, 2024


Labor Day
September 2, 2024


Thanksgiving Day
November 28, 2024


Day after Thanksgiving
November 29, 2024


Christmas Eve Observed; 1/2 day
(the day before Christmas Observed)
December 24, 2024


Christmas Day Observed
December 25, 2024


Christmas Holiday
(the first business day after Christmas)
December 26, 2024


Maps