Help Paying My Bill

Having financial difficulties? We can help. 

COVID-19 Update

Santa Margarita Water District will not disconnect water or wastewater services during this uncertain time.

Late payment fees will be waived for customers, please contact our Customer Care team to make payment arrangements. We’re available Monday through Friday from 8 AM to 5 PM.

• CustomerCare@smwd.com
• (949) 459-6420
• Online chat 

We know that life can get complicated sometimes. Here are some useful programs and opportunities that can help you meet your obligations.

Make a Payment Arrangement

You may be able to make a payment arrangement. Please call us today at (949) 459-6420 to discuss your options. Our regular business hours are Monday - Friday from 8 a.m. to 5 p.m. 

The District is currently allowing customers to defer their bills for one month or three months and pay that amount over 11 months for the one month deferral or 24 months for the 3 month deferral. To participate in this program place click here to complete the application.

For customers requiring additional support or have a past due balance, please call our Customer Care team at (949) 459-6420 to discuss payment options.

Other Assistance Options

You may qualify for assistance through several county programs. 

Orange County 211 
Dial 2-1-1

Family Assistance Ministries
1030 Calle Negocio
San Clemente, California, 92673
(949) 492-8477

Salvation Army
23401 El Toro Rd., Suite 201
Lake Forest, CA 92630
(949) 366-6652

Share Our Selves
1550 Superior Avenue
Costa Mesa, California, 92627
(949) 270-2100

South County Outreach
7 Whatney, Irvine, CA 92618
(949) 380-8144