Why is the System Being Updated?

As part of the rate restructure in San Juan Capistrano, the District is updating its billing system to a new version. This will allow us to serve you more efficiently. During this maintenance period, the entire billing system is unavailable. 

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1. How Long Is the Payment System Down?
2. What Type of Payment Can I Make During the Maintenance?
3. Will My Automatic Payment Go Through?
4. May I Send a Check?
5. Are Phone Payments Available?
6. Is the Lobby Open for Payments?
7. Will I Have Late Fees?
8. Who is Impacted by the Downtime?
9. Why is the System Being Updated?
10. Who Can I Contact?