▼

Backflow Testing

Show All Answers

1. What is a Backflow?

Backflow is the undesirable reversal of flow of water into the potable water system, which can cause contamination or pollution. There are many situations that can trigger a backflow event, where potentially harmful substances can enter the potable water system. Backflow assemblies are installed to prevent such events from occurring.

2. Where is the Backflow Assembly located?

Generally, it is located behind the water meter near the street for most residential applications. In commercial applications, there may be internal backflow assemblies near potential hazards in addition to the assembly at the meter. This is to provide an extra level of protection to the water distribution system in case the external assembly at the meter is not functioning.

3. Why Does the Backflow Assembly Need to be Tested?

Title 17 of the California Administrative Code and the Santa Margarita Water District’s Rules and Regulations require that backflow assemblies be tested on an annual basis. The backflow test is to ensure the assembly is functioning properly to prevent contamination or pollution of the potable water supply.

4. Who Performs the Backflow Testing?

A backflow assembly may be tested by any backflow tester currently certified through the Orange County Health Care Agency. Please refer to our Backflow webpage for more information on testing and reporting.

5. What Questions should I ask the Backflow Tester?

1. How much will the backflow testing cost?
2. If a cleaning is required, is there any additional cost?
3. Should repairs be necessary, what costs are involved?
4. Is the work guaranteed for a year?

6. How Do I Schedule a Backflow Test?

Typically, the backflow tester’s name and number who performed the previous year’s test at the property is listed on the front page of the backflow test letter above the assembly information. You may also contact a backflow tester from the approved list provided. The backflow test letter is sent out at the beginning of the month the test is due and comes with a test report form for each backflow assembly at the property. The report forms are given to the tester upon arrival, who will perform the test, complete the forms, and return the forms via email or fax to SMWD by the end of the test month.  SMWD forms and instructions can be found on our Backflow webpage.

7. Who Maintains & Tests a Backflow Assembly?

It is the responsibility of the property owner, unless an agreement between owner and tenant exists, to maintain and test backflow assemblies.  Orange County Health Department maintains a list (click here) of certified backflow testers that can test, maintain, and repair backflow assemblies.  Please also refer to our SMWD Backflow webpage for forms and instructions.

▼

Bond Exoneration / Tract Acceptance

Show All Answers

1. When can I start the process of bond exoneration/tract acceptance?

The process for bond exoneration/tract acceptance can begin as soon as the necessary documents become available. However, construction must be complete for the entire tract to finalize the process. Documents can be submitted proactively to reduce lag time.

2. What items should I include in the Cost of Construction Document?

Generally speaking, most items listed in the Construction Notes from the tract record drawing should be included in the Cost of Construction, except items that are: 

• Removed,
• Temporary
• Private
• Some labor charges

Examples of items NOT to be included in Cost of Construction:

• Raise manholes, valves, etc.
• Air Test & Video
• Test & Chlorinate
• Installation of facilities that are on the private system

▼

Encroachment Permits

Show All Answers

1. What is an Encroachment Permit?

A contract between the District and the permit holder (permittee) explaining the terms and conditions under which the permittee is granted the permissive authority to perform one or more of the following:

• Connect to District facilities
• Enter in District owned property, easements, or the public right-of-way
• To perform work upon, above and over, or along said property or easements and District facilities.
• The permit will allow for proper issuance of any special conditions, if applicable, and for proper inspection by District personnel of the described and permitted work

2. Why do I need an Encroachment Permit?

In order for the District to ensure all work is done consistent with established District standards and design criteria. More specifically the permit is required by the District:

• To protect, maintain, and enhance the public water and sewer systems during and after permitted work
• To allow work benefitting the public systems to occur while meeting all District design standards
• To ensure the safety of the public, public facilities and permittees during the course of the work
• To ensure the proposed encroachment on the public facilities is compatible with the ongoing and future use of the public systems
• To protect the District’s and it’s customer base’s investment in the public water and sewer facilities, avoiding work that would occur to the detriment of the public system by allowing for proper District inspection
• To ensure any temporary uses are conducted safely and with minimal inconvenience to the public/District customer base
• To avoid conflicting work with other scheduled or emergency work in the area, either by the District or other permittee holders

3. What is required for Encroachment Permit submittal?

At a minimum, the following will be required, additional information may be required depending on the nature of the work:

• A complete and signed permit application including contact information for the person responsible for the project
• See EP flowchart for assistance
• The deposit/fee of $320, to be adjusted if the review/scope of work warrants it,
• Complete and concise plans or exhibit showing the proposed work.

4. How long does the Encroachment Permit review take?

Depending on workload and complexity of the project, allow for a minimum of 10 business days.

▼

Engineering Counter

Show All Answers

1. What is the Recycled Water Use Exhibit Design Guide?

The Recycled Water Use Exhibit (RWU Exhibit) is to provide a simplified plan of the irrigation system to identify pertinent site, irrigation, and civil improvement information to aid the plan review by District staff as well as State Department of Drinking Water and the Orange County Department of Environmental Health.  All submitted recycled water irrigation plans must include the RWU Exhibit as part of the submitted plan set.

2. How do I submit Irrigation Plans for Recycled Water?

All on-site irrigation systems that use or plan to use recycled water must be reviewed and approved by the District’s Chief Engineer to ensure the project complies with the District’s Technical Requirements for Recycled Water Service.  Please consult the recycled water irrigation plan review and approval flowchart.  A review and inspection fee of 4% is required.  The following documents need to be submitted:

• Irrigation Plans
• Recycled Water Use (RWU) Exhibit that conforms to District's RWU Design Guide
• Estimated cost of irrigation system
• District approved Civil Engineering sheet that provides location of recycled water point of connection(s).

3. What is the review and inspection fee for Recycled Water Irrigation Plans?

At the time of plans are submitted to the District, the applicant shall make a nonrefundable plan review fee deposit based on 2.0 percent of the estimated construction cost of the recycled irrigation facilities. A minimum deposit of $200 will be required on all projects. Prior to approval of the irrigation plans by the District, the applicant shall pay the final plan review and inspection fee, which will be based on 4.0 percent of the estimated construction cost of the system. The estimated cost will be prepared by the applicant and submitted for review by the District. The minimum fee shall be $400. The applicant will be given credit for the plan review fee deposit. The percentage and/or minimum fee may be revised by the District without prior notice to the applicant. Fees shall be paid prior to the approval of plans.

▼

Flow Monitoring Device

Show All Answers

1. What is a flow monitoring device?

Flow monitoring devices measure and report water use in real-time to your smart device. These devices can be used to create your own water budgets and can alert you to leaks that can go unnoticed. Some devices simply strap to the existing SMWD water meter, and others can be professionally installed in-line with the water pipes to allow emergency shut off capabilities. 

2. When do I apply for a rebate?

Applicant must install and activate device prior to submitting rebate application. Inspections may be performed to ensure the device has been installed and activated. Visit our rebates page for more information: www.smwd.com/rebates 

3. What if my device shows a different volume of water being used than my water bill?

Flow monitor readings will sometimes not match the total monthly reads from the water meter, which are read in different units with read dates that may not coincide with the calendar month. You will be billed for water consumption based only on measurements from the SMWD water meter.

▼

FOG Program

Show All Answers

1. Will my food service establishment be inspected?

Yes. Soon after your facility begins operations, an SMWD FOG Inspector will conduct an inspection of your facility to assist you with your understanding of the Program. Routine FOG inspections are then conducted on a regular basis to ensure continued compliance with the FOG Program rules and regulations.

2. Does my facility require a Gravity Grease Interceptor?

A Gravity Grease Interceptor is required if your establishment is: 

1. a newly constructed food service establishment;
2. an existing food service establishment undergoing a change in ownership;
3. an existing food establishment undergoing a change in operations; or
4. an existing food service establishment undergoing a remodel that includes under-slab plumbing, increased seating, increased kitchen area, or changes to the size or type of food preparation equipment.

3. What size Gravity Grease Interceptor is required?

Gravity Grease Interceptor sizing is based on the drainage fixture units (DFU) connected to the Gravity Grease Interceptor, pursuant to the current California Plumbing Code (CPC). In most cases an architect, plumbing engineer, or plumbing contractor can assist with determining the necessary Gravity Grease Interceptor size.  You may consult this Grease Interceptor sizing sheet.

4. Does the Santa Margarita Water District allow garbage disposals or food grinder usage?

No.  Garbage disposals or food grinders are not allowed in food service establishments.

5. Which fixtures/drains are required to be connected to the Gravity Grease Interceptor?

All potential grease bearing fixtures and drains (cooking equipment drains, pot sinks, 3-comp sinks, mop sinks, dishwasher pre-rinse sinks, prep sinks, floor sinks, or floor drains) in the food preparation, cooking, and cleanup areas of the facility are required to be connected to the Gravity Grease Interceptor.

6. Which fixtures/drains should not be connected to the Gravity Grease Interceptor?

Drainage from automatic dishwashers or restrooms should not be connected to the Gravity Grease Interceptor. Note: the dishwasher pre-rinse sink must be connected to the Gravity Grease Interceptor.

7. Are there any special configuration requirements for the Gravity Grease Interceptor?

The Gravity Grease Interceptor configuration must provide access for maintenance and inspection of the inlet, outlet and baffle tees and should include a sample box. Depending on the Gravity Grease Interceptor size and manufacturer, the Gravity Grease Interceptor may require three (3) access openings (excluding the sample box) to provide the required access. You should consult with you interceptor manufacturer to identify a Gravity Grease Interceptor configuration that meets these requirements.

▼

Leak Detection

Show All Answers

1. What is wrong with my toilet?

Toilet leaks can included various signs and sounds. Find out what is wrong with your toilet with Fluidmaster's online troubleshooting guide with live chat assistance. Click here: https://www.fluidmaster.com/support/

2. What size toilet flapper do I have?

The flapper valve is what regulates water to the bowl. It is important that flappers are sized appropriately to maintain a proper seal needed for the toilet to both flush properly and control the flow of water to the bowl. Most toilet flappers are either a 2" or a 3" depending on the size of the drain opening from the tank to the bowl. When choosing a replacement flapper you will have to know what you currently have:

Flapper Style: Flexible Rubber or Solid Plastic Frame

Size: Either 2" or 3" (pre-1994 toilets are usually 2")

Flushing Capacity: 5 , 3.5 , 1.6 , or 1.28 gallon per flush toilet

READ THE FULL FLUIDMASTER ARTICLE (CLICK HERE)

3. How do I replace a toilet fill valve?

Toilet component replacements are commonly done by homeowners themselves. Check out this video on the steps to replacing a toilet fill valve in about 10 mins. with the proper parts. It may just give you the courage to try this at home. If you need assistance with this repair Fluidmaster has an online troubleshooting guide and live chat assistance waiting for you on weekdays from 5:30 am to 5:00 pm. at https://www.fluidmaster.com/support/.

4. How do I fix a leaky or dripping double handled faucet?

Check out this DIY video on how to fix a leaky or dripping double handled faucet. 

5. How do I replace a faucet aerator?

Check out this DIY video on how to replace your faucet aerator.

6. How do I fix a leaky bathtub faucet?

Check out this helpful DIY video on how to fix a leaky bathtub faucet.

7. What is a water pressure regulator?

A water pressure regulator is a safety feature designed to prevent the water pressure inside your home from climbing too high or falling too low. Building codes require builders to install a water pressure regulator on homes when the street mainline pressure exceeds 80 psi (pounds per square inch). Most regulators are pre-set by manufacturers at 45 to 60 psi, which is the optimal pressure.

8. Where is the pressure regulator located?

The water pressure regulator is a bell shaped device often located on the main line inlet pipe, usually near the house shut-off valve (customer valve) outside the home. If you have one it is very important to know where it is and how to check it.

9. How do I adjust my pressure regulator?

Most water pressure regulators have an adjustment nut that can be used to increase or decrease the water pressure. Incorrectly adjusting the regulator could cause water pressure to become too high or too low. Unfortunately, SMWD is unable to adjust pressure regulators because they are considered to be the homeowner’s private property. If an adjustment cannot be made to your regulator, it may need to be replaced. You may want to contact a local plumbing supply store or a plumbing professional for assistance.

10. How do I reset/program my sprinkler timer (outdoor watering)?

Over 50% of a home’s water use occurs outdoors, primarily for irrigation.  How often and long you water plants affects both plant health and your water bill.  To find resources on what type of sprinkler timer you have and how to control it, use this great website:

http://www.resetyourcontroller.com

Additional information on outdoor watering can be found on our site:  www.smwd.com/watering

11. Pool / Spa DIY Leak Check

YouTube Video "How Do I Find an In-Ground Pool Leak?"

Here are simple tips for pools, spa and hot tub owners to save water and money.

Pool Water Saving Tips

• Install a pool cover to reduce water evaporation by as much as 60%.
• Shut off waterfalls, fountains, and other water features to reduce water loss and evaporation.
• Check the pool for leaks. Contact your pool service professional for guidance. See the video below for a DIY leak check.
• Minimize splashing or lower the pool’s water level to reduce "splashout."
• Plug the overflow line when the pool is in use.
• Replace sand and DE filters with cartridge filters that do not require backwashing.
• Keep your pool clean to reduce frequency of backwashing.
• If your pool is heated, reduce the water temperature to reduce evaporation. This saves energy too!

Hot Tub and Spa Water Savings Tips

• Keep it covered.
• Maintain the chemicals to extend water life.
• Check the equipment for leaks.
• Drain only when absolutely necessary.
• Check with your pool service professional for new technology that helps keep the water clean and reduce the need to drain the spa.
• If you drain your spa, after dechlorinating the water, reuse the water to irrigate plants and landscaping.

Water Savings Calculator for Pools

The District has created an easy calculator for you to figure out if your pool and decking design will use less water than conventional landscaping.

12. Reverse Osmosis Systems and Water Usage

Reverse osmosis (RO) systems can be water-intensive. According to the EPA, "a typical RO system sends five gallons of water or more down the drain for every one gallon of treated water it produces!". Some RO systems can even run water into the sewer system constantly. This can increase your indoor usage significantly. 

Water filtration is not needed from a water quality perspective, but may be desired for personal reasons (taste, softness, etc.). SMWD advocates for systems that use exchange tanks that require regular maintenance via a service as opposed to RO systems or a salt based water softener. The latter systems can also put back extra salt into the wastewater, which means SMWD has to treat more salt at our treatment plants and our recycled water quality (TDS, total dissolved solids) suffers.

For more information, please click here. 

13. What are the negative impacts of traditional salt-based water softening systems?

• Softened water is not healthy to drink—not only for sodium-sensitive, hypertensive patients, but also for healthy people as well. For hypertensive people on a low-sodium diet, softened water contains sodium. But softened water may also contain metals (such as lead and copper), which have been leached from the metal pipes, faucets, and soldered joints of the pipes in the home.
• Water-softening polymeric resins do not last forever. In general, the polymeric resins in traditional salt-based water-softening systems have to be replaced every five to 10 years (depending on the hardness of water being treated and the other factors discussed previously) because the resins have been "spent" and cannot be regenerated any further. It is clear then that salt-based water softeners are not an ideal, permanent solution to the hard-water problem.
• During regeneration, the calcium and magnesium ions which are discharged with the rest of the household sewage may precipitate out as hardness scale on the inside of the sewage and discharge pipe. As a result, the part of the household plumbing that connects with the municipal sewers may have scale buildup as well. Traditional salt-based water-softening systems are not environmentally friendly. The salt contributes to the salinity problem when discharged with other wastewater into the municipal sewage-treatment plant. In general, higher salinity in the wastewater increases the treatment costs and reduces the potential for reuse of treated wastewater for irrigation and industrial purposes.
• Salt is a major pollutant—in many states (including California), salt is considered a pollutant when discharged into the environment. As we know, when hardness or salinity rises, soaps and detergents become less effective, home appliances and plumbing wear out faster, and water-heating systems become less energy efficient due to scaling. When discharged with treated wastewater into rivers and lakes, chloride (Cl-) can harm aquatic life and damage agricultural crops by causing leaf burn of drying of leaf tissue, thus reducing crop yields.

▼

San Juan Capistrano

Show All Answers

1. When will Santa Margarita Water District (SMWD) be the water provider in San Juan Capistrano?

• November 15, 2021 
• San Juan Capistrano residents can expect their first bill from SMWD in mid-November or early December of 2021, depending on the billing cycle their account is on.  

2. Will my account settings transfer?

• Customer account numbers will remain the same. San Juan Capistrano customers will initially receive paper bills. Customers can setup their preferred billing and payment options by creating a new username and password in the SMWD payment portal at smwd.com/sjc.  
• Billing and payment options include: 
  • Electronic Bills (link to How will I receive my bill from SMWD?) 
  • Paper Bill – all customers will automatically receive paper bills until they register a new username and password at smwd.com/sjc and select eBill.  
  • AutoPay (link to Will my AutoPay transfer?) – the simplest way to pay 
  • Personal Bank Portal (link to I pay through my personal bank, what changes?) 

3. What happens to my water rates and fees?

• All potable water customers in San Juan Capistrano will see a reduction in charges for essential water usage (Tier 1 rate) from $4.16 to $3.66 per unit or one-hundred cubic feet (ccf)  

• All customers adhere to SMWD’s adopted fee schedule. See the complete list of late fees, delinquent notices, and returned check fees here.  

• SMWD has adopted most of San Juan Capistrano’s existing rates; aside from what is noted above, there will be no changes to your current rates.  

• SMWD is a special district and adheres to Proposition 218 requirements, any future proposed changes in water, wastewater and recycled water rates are subject to a public hearing.  
  
  
  

4. How will I receive my bill from SMWD?

• Your first bill from SMWD will be a paper bill.  
• SMWD offers two bill options – paper or electronic. It’s up to you which you prefer. You may make the selection online by logging into your account or click here to contact Customer Care  - (949) 459-6420 – online chat at smwd.com 

5. How do I pay my bill?

• SMWD offers multiple ways to pay: 
  • AutoPay – the simplest way to pay 
    • Credit card or eCheck. New customers must register a new username and password at smwd.com/sjcpay.   
  • Pay through personal bank portal. You must add the letter “A” to the beginning of your account. (link to I pay though my personal bank, what changes?) 
  • One-time payment: online, by phone, mail a check, or visit us in person.  
    • In person payments may be made at San Juan Capistrano City Hall or SMWD headquarters at 26111 Antonio Parkway, Rancho Santa Margarita, CA 92688 
    • Customers in San Juan Capistrano may mail payments to:

Santa Margarita Water District  
P.O. Box 6000
Whittier, CA 90607

6. Will my AutoPay rollover?

• No. While your account number will remain the same, you are required to setup a new username, password and AutoPay at smwd.com/sjcpay once you receive your bill. This helps ensure the safety and privacy of your account.  

7. How do I pay through my personal bank?

• If you make payments through your personal bank, you will need to add the letter “A” at the beginning of the account number to allow SMWD and its bank to identify and apply your online payment correctly.  
  • Example: account number “1234” is now “A1234”  

8. How can I reach SMWD?

• SMWD Customer Care is ready to serve you by phone, email, online chat, or in-person. Our Customer Care team is available Monday through Friday from 8 AM to 5 PM. Our field team is available 24 hours a day, 7 days a week for water or wastewater emergencies.  

Click here to contact CustomerCare  – (949) 459-6420 – online chat at smwd.com 

• If you would like to reach out to any of the SMWD board members or other staff, go to https://www.smwd.com/224/Board-of-Directors and search the directory.   
• You can reach members of the senior staff at https://www.smwd.com/245/Key-Staff and search the directory for the person you want to reach. 
• Follow SMWD on social media @SMWDwater – Facebook, Instagram, NextDoor, Linked In, and Twitter.  
• Stay connected with our eNews: smwd.com/newsletter. 

9. What’s the Quality of the Water?

• The Santa Margarita Water District delivers high-quality drinking water to all its customers. 
  • SMWD’s drinking water meets or surpasses all state and federal drinking water guidelines.  
  • SMWD’s nationally accredited laboratory conducts over 20,000 samples each year on its drinking water supply to ensures that it meets or surpasses all federal and state safe drinking water standards.  
  • Additionally, SMWD’s supplier, Metropolitan Water District of Southern California, conducts extensive treatment and testing on all the water prior to delivery.  
  • SMWD provides and an annual Water Quality report to inform of customers: www.smwd.com/waterquality.  

10. How does SMWD help customers save water?

• SMWD has a team of water use efficiency professionals available to help all its customers with an array of topics, including:  
  • Leak detection (smwd.com/leaks) 
  • Landscape and planting resources (smwd.com/landscapes) 
  • Custom water schedules (smwd.com/watering) 
  • Rebates – indoor and outdoor (smwd.com/rebates)  

11. What are the Benefits of Annexation?

• All SMWD customers – new and existing – will benefit from shared operating and administrative costs of the water utility.  
• San Juan Capistrano customers now have access to a team of water use efficiency professionals.   
• SMWD focuses exclusively on water and wastewater services and has the expertise to efficiently run the Groundwater Recovery Plant, maintain and upgrade the aging infrastructure, and provide good customer care to the residents and businesses in San Juan Capistrano.  
• Customers may have peace of mind knowing that SMWD is developing local water supplies —locally sourced, locally controlled. 
  • Like most of south Orange County, SMWD imports nearly all its drinking water from northern California and the Colorado River because it lacks access to a reliable source of local water. SMWD has focused on reducing its dependence on imported water for decades because of the rising costs and the risk of drought and natural disasters. SMWD set a goal to have 30% of its drinking water supply locally sourced (within 20 miles) by 2030.  
  • Within the city of San Juan Capistrano is the Groundwater Recovery Plant. SMWD has the strategic vision and ability to fully utilize this facility to help create a local, reliable, and sustainable water supply.  
• Increases SMWD’s stake in the regional wastewater plant, SOCWA’s Latham Wastewater Treatment Plant, and has the potential to reduce costs by optimizing plant operations.  
• The addition of the San Juan Capistrano recycled water system expands the use of Trampas Canyon Dam and Reservoir and spreads the future costs of developing local drinking water supplies through water reuse. 

12. Why does SMWD want to take over San Juan Capistrano’s Water and Wastewater service from the City?

• SMWD has a long-standing partnership with the city of San Juan Capistrano, from reading meters to assisting with emergency pipeline breaks. When the City decided to divest itself of its drinking water and wastewater utility, SMWD was a natural fit to expand its operations and regionalize water systems.  

13. Why did the City of San Juan Capistrano select SMWD?

• The two agencies have worked collaboratively for decades.  
• SMWD provides long-term water supply planning for increased reliability and cost control. 
• SMWD has the expertise to enhance the development of local water supplies by efficiently operating the Groundwater Recovery Plant.  
• SMWD has a strong history of maintaining its infrastructure and knows how to improve San Juan Capistrano’s aging infrastructure.  
• The Process: 
  • Through a competitive process, the city voted (on 2/29/2019) to work exclusively with SMWD and embark on the annexation process.   
• News release:  
  • Additionally, the Orange County Local Agency Formation Commission (OC LAFCO) approved the application on August 19, 2021.  

14. What will SMWD focus on in San Juan Capistrano?

• SMWD is committed to providing superior customer care, enhancing water supply reliability, and investing in the aging wastewater system.  
  • Customer Care 
    • SMWD focuses exclusively on drinking water, recycled water, and wastewater. 
    • SMWD has a dedicated team of water professionals, including customer care and water use efficiency to serve all its customers.  
  • Aging Wastewater System 
    • SMWD has committed $20 million dollars to upgrading the aging wastewater system.  
    • Customers in San Juan Capistrano will receive the same quick afterhours and emergency response that current SMWD customer appreciate.  
  • Water Supply Reliability  
    • SMWD has invested in a reliable distribution system (pipelines) and water supply for decades.  
    • Cost-sharing in the operation of the Groundwater Treatment Plant which will reduce actual operating and capital costs. 
    • SMWD will provide long-term access to recycled water which will 1) enhance the potential to retain groundwater for drinking water production; and 2) enhance the reliability of irrigation for parks and recreational landscapes. 

15. Why does San Juan Capistrano have water quality violations from the State Water Resources Control Board?

• SMWD will become the water provider for SJC in the fall of 2021 and will then be responsible for water quality testing and compliance.  
• The State of California notes two violations in the past year. One for not performing lead and copper monitoring within the assigned timeframe and the second for not informing City Council about PFAS levels from a well that has since been shut down. 

16. Does SMWD have a new logo?

• The classic SMWD bell is adorned with a traditional Cliff Swallow to honor the city’s rich history. The new logo was created specifically for San Juan Capistrano as a unique identifier for billing and communications. Most SMWD uniforms, vehicles and facilities will keep the standard SMWD bell logo.  

17. What happened to the city water employees?

• SMWD welcomed 12 employees from the City‘s water utility team.  

▼

SJC Billing System Down for Maintenance

Show All Answers

1. How Long Is the Payment System Down?

The online payment portal is scheduled for downtime due to a system upgrade from Tuesday, August 15 at 5 PM through Friday, August 25 at 11:59 PM.  

2. What Type of Payment Can I Make During the Maintenance?

No payments will be posted to your account during the system maintenance, August 15-25, 2023. This includes AutoPay, mailed checks, online credit card payments, cash payments in person, and personal banking payments. Checks may be mailed or dropped off in the official SMWD Drop Box near the flagpole; they will post to your account the week of August 28, 2023. 

3. Will My Automatic Payment Go Through?

No. AutoPay will not be processed during the scheduled downtime. Payments will be processed the week of August 28, 2023. No late fees will be assessed during this time.  

4. May I Send a Check?

Yes, you may submit a check. It will be posted to your account the week of August 28, 2023. No late fees will be assessed during this time.   

5. Are Phone Payments Available?

No, phone payments are unavailable while the payment system is in maintenance mode from August 15-25, 2023. No late fees will be assessed during this time.  

6. Is the Lobby Open for Payments?

Our Customer Relations Specialist will not accept payments in the lobby, but checks may be dropped off in the Drop Box near the flagpole. Cash is not accepted. Payments will post to your account the week of August 28, 2023. No late fees will be assessed during this time.  

7. Will I Have Late Fees?

No late fee penalties will be assessed during the upgrade.  

8. Who is Impacted by the Downtime?

All SMWD customers are impacted. No payments will be posted during the scheduled downtime, August 15-25, 2023. No late fees will be assessed.  

9. Why is the System Being Updated?

As part of the rate restructure in San Juan Capistrano, the District is updating its billing system to a new version. This will allow us to serve you more efficiently. During this maintenance period, the entire billing system is unavailable. 

10. Who Can I Contact?

We’re here to help! Please contact our Customer Care team by email at CustomerCare@smwd.com or by phone at (949) 459-6420.  We’re available Monday through Friday from 8 AM to 5 PM. 

▼

SMWD Advanced Treated Water Facility

Show All Answers

1. What is Advanced Treated Water (ATW)?

Advanced Treated Water is recycled water that has received additional levels of treatment to polish the water to the Lake Mission Viejo Association’s water quality specifications.

2. Is Advanced Treated Water safe?

Yes, Advanced Treated Water is safe for recreational activities, including swimming, at Lake Mission Viejo. 

Prior to the extra treatment, Santa Margarita Water District’s recycled water meets state and federal health regulations for swimming lakes (Title 22 of the California Code of Regulations).

3. Is Advanced Treated Water safe for human consumption?

While no ill effects would be anticipated from consuming APW, it is not yet approved for human consumption.

SMWD currently produces recycled water that is treated to standards for irrigation and other unrestricted non-potable uses in accordance with Title 22 of the California Code of Regulations (“Title 22”); including for use in recreational lakes. 

Title 22

LVMA currently purchases Title 22 recycled water from SMWD for irrigation and while Title 22 water can legally be used in the Lake, LVMA has determined that a higher water quality is desirable to maintain the lake quality to support the various recreational uses of the Lake by LVMA members. The District, in consultation with LVMA, has determined that with additional treatment infrastructure, it can produce higher quality recycled water to such standards and in adequate quantities as are necessary to meet the needs of LVMA at the Lake.

4. How much will the project cost?

The projected is expected to cost $5 million. The project is estimated to pay a premium for the water for 20-25 years.

5. Who will pay for the project?

The Lake Mission Viejo Association will pay the capital costs of the ATW treatment facility and for the water that is ultimately delivered for use in the lake.

6. Who approved the project?

Delegates representing the 81 neighborhoods within the 24,217-home Lake Mission Viejo Association voted unanimously to switch to Advanced Treated Water for lake refill and end nearly 40 years of using potable (drinking) water to maintain water levels in the 124-acre Orange County lake. In all, delegates cast 19,803 votes – representing 82 percent of the Association’s homeowners – all in favor of the Association working with the Santa Margarita Water District to construct a new treatment plant to produce Advanced Treated Water for the lake.

7. When will the project be completed?

The project is completed. Lake Mission Viejo is being filled with Advanced Treated Water, as needed.

▼

Water Quality

Show All Answers

1. What is SMWD doing to ensure that your water is safe?

SMWD’s top priority is to ensure the safety of your drinking water. The District operates a State-certified water quality laboratory with certified laboratory analysts performing over 18,000 drinking water analyses annually. SMWD has a State permit to monitor and test the water quality within its distribution system which stretches from El Toro Road in Lake Forest to Avenida Pico in San Clemente.  

Results of the District’s water quality analyses are published annually in our Consumer Confidence Report which can be found on our website here. We are proud that our water continues to meet or surpass all Federal and State drinking water standards.

The District’s Board of Directors has a Water Quality and Treatment Committee that meets monthly and focuses on water quality throughout the service area. The Committee has been a part of cutting-edge research on water quality monitoring using advanced molecular biology testing and working closely with multiple universities to evaluate emerging contaminants. 

The vast majority of the District’s drinking water is imported from the Metropolitan Water District of Southern California which supplies water to nearly 19 million people from Ventura County to San Diego County. They operate one of the most advanced water quality laboratories in the world where they conduct over 200,000 water quality tests each year. 

2. What is a Public Health Goal (PHG)?

California has also developed Public Health Goals (PHGs) for water contaminants that are used by the State in setting MCLs. PHGs are not regulated limits, they are goals developed by the California Office of Environmental Health Hazard Assessment (OEHHA). The PHG value is a theoretical estimate where no known or anticipated adverse effect on the health of persons would occur if a consumer was to drink two liters of water daily for 70 years. PHGs are unique to California and are comparable in concept to the EPA’s Maximum Containment Level Goals (MCLGs). 

It is important to note that PHGs do not consider whether the level is technologically or economically feasible or even measurable. The role of the PHG is to be utilized to ensure that MCLs are set "as close as possible" to the corresponding PHG with the primary emphasis on the protection of public health but also considering technological and economic feasibility. 

3. How is drinking water quality regulated?

Federal: The Safe Drinking Water Act established the authority of the US Environmental Protection Agency (EPA) to set regulations for drinking water quality. These standards cover microorganisms, disinfectants, disinfection by-products, inorganic chemicals, and radionuclides. The EPA sets the maximum containment levels (MCL) for regulated contaminants that a utility must meet. Water utilities and the EPA are constantly scanning water for newly identified compounds to determine if additional regulations are necessary. SMWD participates in this effort by analyzing for these unregulated compounds. The last revision made to the Safe Drinking Water Act was a revision to the Total Coliform Rule in 2013 and has indicated that regulations related to PFAS are being worked on currently. 

State: The State of California can also establish and enforce regulations because the EPA has approved California to administer regulations in a concept known as primacy. California’s regulations are established by the State Water Resources Control Board (SWRCB) and must be at least as stringent as those established by the EPA. The SWRCB produced this 2018 report which details both the Federal and State standards. The SWRCB is responsible for setting the MCL “as close as feasible” to the corresponding public health goal (PHG) with primary emphasis on the protection of public health but also considering technological and economic feasibility. Additionally, each primary drinking water standard must be reviewed at least every five years to determine if technology or treatment techniques have changed. The State has produced this website which details the review process.

4. What are trihalomethanes (THM) and haloacetic acids (HAA)?

Trihalomethanes and haloacetic acids are by-products of the disinfection process. Water is disinfected to protect against a wide variety of disease-causing organisms such as cholera, hepatitis and dysentery.  Disinfectants react with small amounts of naturally occurring matter and produce trace levels of these by-products. The California Office of Environmental Health Hazard Assessment (OEHHA) is responsible for developing Public Health Goals (PHGs) and they state, "The use of chemical disinfectants in water treatment usually results in the formation of chemical by-products. However, the risks to health from these byproducts are extremely small in comparison with the risks associated with inadequate disinfection, and it is important that the disinfection efficacy not be compromised in attempting to control such by-products.”¹ The Centers for Disease Control website provides further information on disinfection byproducts. 

Regardless, SMWD has taken several steps to reduce the levels of these by-products in the drinking water system. The vast majority of the District’s drinking water is treated with ozonation which limits the formation of these compounds. Additionally, SMWD utilizes chloramines in the distribution system which limits the formation of by-products while also preserving the microbiological quality of the water. 

1 https://oehha.ca.gov/media/downloads/crnr/haaphg013120.pdf

5. How can I perform my own water testing?

If you would like additional water testing of your home or business, contact an independent laboratory accredited through the State’s Environmental Laboratory Accreditation Program (ELAP). The State has a helpful tool located here to assist you in finding a certified commercial lab.

Independent water quality testing cannot be performed at SMWD’s water quality laboratory.

6. Is SMWD water hard or soft?

While it varies on the time of year and drought conditions, much of the water in Southern California including SMWD, is generally considered hard. Hard water means that it has higher levels of minerals, such as calcium and magnesium. These are naturally occurring minerals found in the Colorado River which is one of SMWD’s primary drinking water sources. The State Water Resources Control Board and the US Environmental Protection Agency both consider hard water only an aesthetic issue and is completely safe to drink.

7. What is the white residue that builds up on silverware, glasses and even my shower door?

The white residue commonly found in showers and kitchenware is the result of dissolved minerals, particularly calcium and magnesium.

SMWD imports a large portion of water from the Colorado River. As the water travels through rock canyons it picks up an appreciable amount of dissolved minerals, which is often referred to as “hard water”. These minerals do not pose a health risk, but may be a nuisance when they buildup on fixtures or hinder detergent performance.

Commercial products are available to remove white residue. SMWD recommends that you read the owner’s manuals for your dishwasher and washing machine for the manufacturer's recommendations regarding settings for mineral buildup or hard water.

8. Why does my tap water sometimes look cloudy?

Cloudy water is often caused by air that enters pipes and escapes in the form of oxygen bubbles.

Air bubbles are more prevalent in cold months because water from outside pipes is colder and holds more oxygen than water in household pipes. Consequently, when the cold water enters your home and begins to warm up, the oxygen bubbles escape and cause the water to look cloudy or even milky. Construction in the distribution system can also allow air to enter the pipes and cause the appearance of cloudy water.

The air bubbles should naturally disappear in a few minutes. Test this by filling a clear container with water. After a few minutes, the air bubbles rise to the surface and the water should clear up from the bottom to the top of the container.

If the cloudiness does not disappear, please email Customer Service or call 949-459-6420.

9. What is the odor that I sometimes smell from my tap or sink faucet?

The odor you smell is most likely coming from the sink drain and not the water. Over time the plumbing beneath your sink, which is typically a u-shaped pipe, can collect debris and create an odor. If you smell an odor, fill a clean glass with tap water and smell the water in a separate room or outdoors. If the odor is no longer present, the odor is likely from the plumbing beneath your sink. 

 If the odor is not from the sink drain or the problem persists, please email Customer Service or call 949-459-6420.

▼

Watering Guide

Show All Answers

1. What is a Watering Index?

The Watering Index (%) is a simple way to represent and understand plant water needs. It is based on weather conditions, such as: solar radiation, temperature, relative humidity, wind, and other factors. Summer represents 100% of maximum water needed for plants.

Use the chart below, along with site conditions, to find the right watering index value for your yard! Maximize water savings by using the Green Drought Value as a starting point and go up from there.

Many new(er) sprinkler timers have a seasonal adjust option (or % adjust) that you can use. To do so, first program your sprinkler times for summer conditions (100% seasonal adjustment factor). You can then just use the seasonal adjust feature to adjust the watering index to the appropriate percentage. For example, if it’s October, you use a watering index of 50-60% and your sprinkler runtimes will automatically be cut by about half based on your summer (100%) schedule.

2. How is the Watering Index used?

Most modern sprinkler timers have a feature that lets you use a Watering Index – it is often called a "Seasonal Adjust" or "Water Budget" feature. The Watering Index (%) modifies your sprinkler controller's watering runtimes. It does this by controlling the watering runtimes for all electric valves managed by your sprinkler controller. By adjusting the Watering Index on your sprinkler controller, all your watering runtimes are either increased or decreased. The adjustment is effectively a percentage (%) of the maximum watering runtime allowed by the sprinkler controller for each valve. As an example, if you water for 6 minutes in summer (at a 100% Watering Index), a 50% Watering Index setting would reduce sprinkler runtimes to 3 minutes.

3. How should I initially schedule my sprinkler controller before using the Watering Index?

Summer runtimes are defined as having a 100% Watering Index value. You can use your existing summer schedule that you may have already set up. View the Set Up a Base Watering Schedule page for specific information on how to do this.

4. What if my plants look stressed even though I'm using the recommended Watering Index?

The Watering Index (%) is a tool to help you adjust watering times for the current weather. The Watering Index (%) suggests when adjustments should be made, but you have to be proactive by paying attention to the health of your landscape. If your plants look stressed after setting your Watering Index (%) on your sprinkler controller (i.e. “Seasonal Adjust” or “Water Budget” feature), then make practical adjustments from there based on what your landscape is telling you. You may increase the Watering Index (%) slightly, or if the issue is specific to a certain sprinkler valve, go back to the sprinkler controller and adjust the runtime for that zone.

For help on how to program your sprinkler controller, consult your controller's instructions, view videos on how to adjust your specific type of sprinkler controller, or also view the Set Up a Base Watering Schedule page.

▼

Your Water

Show All Answers

1. Where does our water come from?

100% of the drinking (potable) water in the Santa Margarita Water District service area is imported from hundred of miles away. It is purchased from the Metropolitan Water District of Southern California (MWD). The water comes from two sources: the Colorado River Aqueduct, which brings water from the Colorado River to Lake Mathews in Riverside County, and the State Water Project, which is the largest aqueduct system in the world and brings water from Bay-Delta in Northern California. The District is dedicated to developing local, reliable drinking water supplies.  

2. What are the District's Water Conservation "rules"?

The District's Water Conservation "rules" and Shortage Stages are described in detail here. A summary of the District's year-round water conservation BMPs and the Shortage Stages are provided below. 

PERMANENT WATER CONSERVATION BEST MANAGEMENT PRACTICES

The District's Best Management Practices (BMPs) are in effect at all times and are permanent. The following is a summarized list (full text of Ordinance 2021-05-05). These water waste prohibitions are meant to conserve the District's water supplies:

• Limit on watering landscapes to between 6 p.m. and 8 a.m. (exceptions for watering with a bucket; a hose with a shutoff nozzle; or with drip irrigation)
• No irrigation during or after rainfall for 48 hours
• Limit incidental runoff from irrigation
• No washing down of impervious surfaces (exception for sanitary hazards)
• Washing of vehicles permissible with use of hand-held bucket or hand-held hose equipped with a shut-off nozzle
• Obligation to fix leaks within 7 days
• Decorative water features must be equipped with a water re-circulating device
• No installation of single-pass cooling systems
• No irrigating turf with potable water on public medians

WATER SHORTAGE STAGES

The following are the stages of water shortage which may be declared by the District's Board of Directors to respond to a water shortage condition. Click each Stage on the left for a summary of the water shortage response actions that may be implemented. 

• Water Shortage Stage 1 - Water Shortage Warning:  1-10% water shortage
• Water Shortage Stage 2 - Moderate Water Shortage:  11-20% water shortage
• Water Shortage Stage 3 - Significant Shortage Warning:  21-30% water shortage
• Water Shortage Stage 4 - Severe Shortage Warning:  31-40% water shortage
• Water Shortage Stage 5 - Critical Shortage Warning:  41-50% water shortage
• Water Shortage Stage 6 - Emergency Shortage Warning:  over 50% water shortage

3. Who is the Metropolitan Water District?

The Metropolitan Water District of Southern California (MWD) is a consortium of 26 cities and Water Districts that provides drinking water to nearly 18 million people in parts of Los Angeles, Orange, San Diego, Riverside, San Bernardino and Ventura counties. MWD currently delivers an average of 1.7 billion gallons of water per day to a 5,200 square-mile service area. View more information about MWD.

4. How much does our water cost to import?

SMWD’s largest operating cost – about one-third of the budget – is purchasing imported drinking water.  As of 2022, SMWD pays $1,143 per acre-foot of drinking water (326,000 gallons) supplied by MWD. Unfortunately, SMWD has no direct control over MWD’s rates – which are based on statewide water availability and energy costs.  

5. How does SMWD determine its water rates?

There are many factors involved in establishing water and wastewater rates, including the current costs of water and energy from our suppliers. Energy costs are significant in SMWD’s service area because of the hilly terrain. The hills make it necessary to pump water up to the communities we serve and then to pump it again to reach wastewater treatment (sewage) facilities.

The SMWD Board of Directors establishes water rates, fees and charges. The Board reviews rates and fees annually (and more frequently if warranted) to ensure the District continues to operate cost-effectively while delivering a safe, reliable water supply to your tap. The review also ensures compliance with stringent wastewater treatment and disposal regulations, and re-use of recycled water for irrigation.

6. What are the current water and sewer rates?

SMWD charges fixed and volumetric charges to all customers. For additional information as of January 1, 2022, view rates for residential and commercial customers.

7. How does the District's tiered rate structure work?

To encourage conservation and cover the higher cost of buying water from MWD at a higher rate, a tiered rate system for actual units (ccf) used is in place for water usage. This system imposes higher rates on customers who use larger amounts of water. One unit (ccf) equals 748 gallons. The per-unit cost charge covers the water delivery cost. It also covers the cost of treating the water to ensure that it's safe to drink, as well as energy costs for pumping the water to customers.

8. What can I do to lower my bill?

The first step to reduce water costs is reducing water use, particularly for irrigation (which is typically 60-70% of water use). Customers can lower their bills by implementing conservation techniques and fixing any household leaks. If you suspect a leak or feel that your water bill is extremely high, request an audit. A District representative will visit your home and conduct a thorough review of your water meter, water pressure and irrigation habits. The District will then provide recommendations for conserving water and reducing your monthly bill. For more information on cost savings, learn about our Water Efficiency Program, where you can find new ways to save water and money.

9. Why do I pay a power surcharge?

Customers pay a power surcharge if they live in an elevated area that requires water to be pumped to their location. The surcharge passes-through the cost the District pays for electricity to pump the water. The surcharge rate is determined by the pumping zone. There are nine pumping zones in the District that are assessed a surcharge. The current surcharge rate can range from $0.11 per ccf to $0.66 per ccf. The rate applies to domestic and non-domestic water. 

10. Does SMWD offer a low income rate?

SMWD does not charge customers based on income status. However, the District’s rates are designed to ensure that essential indoor drinking water is provided at the lowest cost to all customers, known as “Tier 1” pricing. A single-family residence customer falls under this category when water usage is 0 to 9 ccf (1 ccf = 748 gallons) within one billing cycle. A multi-family residence customer (condominium or apartment) falls under this "first tier" when usage is 0 to 7 ccf within one month's usage. View SMWD's water and sewer rates.

11. Why does my tax bill show an increase in a SMWD improvement district bond levy?

To fund water and sanitation infrastructure for our eight improvement districts, SMWD has issued General Obligation Bonds (with the exception of Talega, which issued Community Facility District bonds to finance the infrastructure). General Obligation Bonds are paid for by the area directly benefitting from the facilities and payments (principal and interest) to the bondholders are collected through the County of Orange Treasurer-Tax Collector's office via property tax bills. SMWD develops the annual tax rates to repay the bonds based on the Treasurer-Tax Collector's assessed value of the land. Property owners may see variances in the tax rates for these Improvement Districts when assessed property values increase or decrease.

12. What has SMWD done to reduce its dependency on imported water?

SMWD is committed to developing local, reliable drinking water supplies. The District constantly evaluates its water portfolio and potential water supply projects, including the San Juan Watershed Project which has the capacity to provide 5.6 billion gallons of local, reliable water to South Orange County residents - enough water for 50,000 families each year. 

SMWD is also a leader in using recycled water for landscape irrigation and has been successful in obtaining water from additional sources in the local area to supplement supply. The District uses recycled water for irrigation of slopes, parks, golf courses, schools and medians within its service area. Water is recycled at SMWD's three treatment plants, producing over 2 billion gallons of recycled water each year for landscape irrigation to homeowner associations and other municipalities within the District. In addition, SMWD collects urban return (runoff) water from Oso Creek, Dove Creek, and Horno Creek to blend with the recycled water as an additional source for irrigation. The use of recycled water and urban return flows from the creeks offset the need to import drinking water from MWD for irrigation.

13. What is gray water? Can I use it?

Gray water includes wastewater from showers, bathtubs, bathroom sinks, laundry tubs and washing machines, but not from toilets, kitchen sinks or dishwashers. The latter sources typically have high bacterial content, making them unsuitable for irrigation. Gray water comprises 50 - 80% of residential wastewater. California regulators have recently loosened the requirements for using gray water for certain irrigation purposes by issuing an emergency decision that allows residents to create simple water-reuse systems without a construction permit. View more information about California's new standards for gray-water systems (PDF).

14. What are the official rules and regulations concerning water, recycled water and wastewater service?

The Rules and Regulations for Water, Recycled Water and Wastewater Service of the Santa Margarita Water District include the criteria by which water, recycled water and wastewater service is provided to customers in the SMWD service area. Section 6 of the Rules and Regulations deal specifically with Billing Procedures, Regulations, Rates and Charges. View SMWD's Rules and Regulations (PDF).