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1. What is a Backflow?
2. Where is the Backflow Assembly located?
3. Why Does the Backflow Assembly Need to be Tested?
4. Who Performs the Backflow Testing?
5. What Questions should I ask the Backflow Tester?
6. How Do I Schedule a Backflow Test?
7. Who Maintains & Tests a Backflow Assembly?

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1. When can I start the process of bond exoneration/tract acceptance?
2. What items should I include in the Cost of Construction Document?

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1. What is an Encroachment Permit?
2. Why do I need an Encroachment Permit?
3. What is required for Encroachment Permit submittal?
4. How long does the Encroachment Permit review take?

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1. What is the Recycled Water Use Exhibit Design Guide?
2. How do I submit Irrigation Plans for Recycled Water?
3. What is the review and inspection fee for Recycled Water Irrigation Plans?

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1. Will my food service establishment be inspected?
2. Does my facility require a Gravity Grease Interceptor?
3. What size Gravity Grease Interceptor is required?
4. Does the Santa Margarita Water District allow garbage disposals or food grinder usage?
5. Which fixtures/drains are required to be connected to the Gravity Grease Interceptor?
6. Which fixtures/drains should not be connected to the Gravity Grease Interceptor?
7. Are there any special configuration requirements for the Gravity Grease Interceptor?

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1. How do I fix a leaky or dripping double handled faucet?
2. How do I fix a leaky bathtub faucet?
3. How do I reset/program my sprinkler timer (outdoor watering)?
4. What is a water pressure regulator?
5. Pool / Spa DIY Leak Check
6. How do I adjust my pressure regulator?
7. Where is the pressure regulator located?
8. How do I replace a faucet aerator?

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1. When will Santa Margarita Water District (SMWD) be the water provider in San Juan Capistrano?
2. Will my account settings transfer?
3. What happens to my water rates and fees?
4. How will I receive my bill from SMWD?
5. How do I pay my bill?
6. Will my AutoPay rollover?
7. How do I pay through my personal bank?
8. How can I reach SMWD?
9. What’s the Quality of the Water?
10. How does SMWD help customers save water?
11. What are the Benefits of Annexation?
12. Why does SMWD want to take over San Juan Capistrano’s Water and Wastewater service from the City?
13. Why did the City of San Juan Capistrano select SMWD?
14. What will SMWD focus on in San Juan Capistrano?
15. Why does San Juan Capistrano have water quality violations from the State Water Resources Control Board?
16. Does SMWD have a new logo?
17. What happened to the city water employees?

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1. What is Advanced Treated Water (ATW)?
2. Is Advanced Treated Water safe?
3. Is Advanced Treated Water safe for human consumption?
4. How much will the project cost?
5. Who will pay for the project?
6. Who approved the project?
7. When will the project be completed?

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1. What is SMWD doing to ensure that your water is safe?
2. What is a Public Health Goal (PHG)?
3. How is drinking water quality regulated?
4. What are trihalomethanes (THM) and haloacetic acids (HAA)?
5. How can I perform my own water testing?
6. Is SMWD water hard or soft?
7. What is the white residue that builds up on silverware, glasses and even my shower door?
8. Why does my tap water sometimes look cloudy?
9. Does SMWD water have PFAS in it?
10. What is the odor that I sometimes smell from my tap or sink faucet?

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1. What is a Watering Index?
2. How is the Watering Index used?
3. How should I initially schedule my sprinkler controller before using the Watering Index?
4. What if my plants look stressed even though I'm using the recommended Watering Index?

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1. Where does our water come from?
2. What are the District's Water Conservation "rules"?
3. Who is the Metropolitan Water District?
4. How much does our water cost to import?
5. How does SMWD determine its water rates?
6. What are the current water and sewer rates?
7. How does the District's tiered rate structure work?
8. What can I do to lower my bill?
9. Why do I pay a power surcharge?
10. An item on my bill reads "WHOLESALE PASS THRU CHRG." What is it?
11. Does SMWD offer a low income rate?
12. Why does my tax bill show an increase in a SMWD improvement district bond levy?
13. What has SMWD done to reduce its dependency on imported water?
14. What is gray water? Can I use it?
15. What are the official rules and regulations concerning water, recycled water and wastewater service?